Delivery Hero Reviews
(Rated by 2 users)
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Payment Methods
- Verified Store VERIFIED
- Free shipping: Orders $50+
- In-store pickup: Ready in 2 hours
- 30-Day Returns
- Gap Good Rewards (4 brands)
Payment Methods
- Tops: $23 - $70
- Bottoms: $27 - $70
- Outerwear: $34 - $70
- Kids: $29 - $75
Overall Rating
5.0
Base on 2 Reviews
Ratings by Feature
Ratings by Feature
- Shipping & Delivery4.0
- Customer Service4.5
- Price & Quality4.0
- Return Policy4.0
Recent Customer Reviews (2)
Manuela Bergmann
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Becky Arteaga
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Delivery Hero Pros & Cons
Pros
1
Excellent Management: Clear tasks and a well-organized team environment.
2
Positive Employee Reviews: 78% of employee reviews are positive, with constructive feedback aimed at improvement.
3
Reliable Delivery Service: Known for prompt and reliable delivery, ensuring orders arrive hot and fresh.
4
User-Friendly Platform: Easy-to-use app and platform for both customers and restaurants.
5
Good Salary and Stock Options: Competitive compensation and good stock options.
CONS
1
Limited Information: The available data does not provide specific cons, but it is generally noted that constructive reviews aim to help improve the company.
Delivery Hero Features and Benefits
Features
Binding Prices
The price specified in the order is binding and inclusive of statutory value-added tax (VAT) unless otherwise stated.
Inclusive Services
All prices include all services and additional services performed by the Supplier, such as assembly, installation, and ancillary costs like packaging, transport, and insurance.
Payment Terms
The agreed price is payable by Delivery Hero within 45 calendar days of complete delivery and performance, including any agreed acceptance inspection, and receipt of a correct invoice.
Invoice Requirements
Each invoice must include the name of the department or individual from Delivery Hero who instructed the Supplier, an order number, and comply with applicable VAT law.
Price Adjustments
The Supplier must notify Delivery Hero of any price changes in advance, and if not accepted, Delivery Hero has the right to terminate the contract.
Pricing Manager, EU
Monitors and optimizes pricing performance in Europe, including detailed pricing analyses and A/B testing recommendations.
Excellent Management
Clear tasks and a well-organized team environment.
Positive Employee Reviews
78% of employee reviews are positive, with constructive feedback aimed at improvement.
Reliable Delivery Service
Known for prompt and reliable delivery, ensuring orders arrive hot and fresh.
User-Friendly Platform
Easy-to-use app and platform for both customers and restaurants.
Good Salary and Stock Options
Competitive compensation and good stock options.
Wide Selection of Restaurants
Over 1 million restaurant partners across its markets, offering a diverse range of cuisines.
Fast and Timely Delivery
Real-time order tracking and notifications ensure that customers can track their orders until delivery.
Localized Apps and Websites
Tailored to target markets, providing a consistent user experience across different geographies.
Secure Payments
Integration with restaurant systems allows real-time updates of menu availability and order status, ensuring secure payments.
Real-Time Order Tracking
Customers can track orders in real-time until delivery, enhancing the overall user experience.
Personalized Offers and Promotions
Features like user profiles, order history, and promotions help personalize the experience and build loyalty.
Customer Feedback Systems
AI-driven recommendations and customer feedback systems enhance the ordering experience.
Global Value Proposition
Features like the recommendation section in the basket, which was not previously available in all regions, are rolled out globally through collaboration.
ShareTheMeal Donation Feature
Customers can seamlessly donate meals to support the fight against global hunger through the ShareTheMeal feature integrated with the delivery apps.
Commission Fees
Charges participating restaurants a commission on every order placed through its marketplace.
Subscription-Based Loyalty Programs
Offers subscription-based loyalty programs to increase customer retention.
Asset-Light Platform
Does not own or operate any restaurant or kitchen facilities, instead partnering with local restaurants and leveraging couriers from local delivery firms and taxi services.
30-Day Return Policy
Refunds or exchanges are offered within 30 days from the date of purchase.
Return Eligibility
Item must be unused, in the same condition as received, and in the original packaging.
Proof of Purchase Required
Receipt or proof of purchase is required to complete a return.
Refund Processing
Refunds are processed once the returned item is received and inspected, credited to the original payment method within a few days.
Return Shipping
Shipping costs for returns are the customer's responsibility and non-refundable.
Exchanges for Defective Items
Exchanges are only offered for items that are defective or damaged.